Shipping & Delivery Policy

At Anna & Tess Vancouver, we take great care to ensure your order arrives safely, promptly, and exactly as expected.

Below is a clear overview of our processing, shipping, and delivery procedures.

Processing Time

All orders are processed within 1–3 business days after payment is confirmed.

Once your order is shipped, you will receive an email containing your tracking link so you can follow your delivery in real time.

Estimated Delivery Time

Our standard delivery timeframe within Canada is:

Canada: 7–14 business days

This timeframe includes international transit, customs clearance, and final delivery by your local carrier (such as Canada Post).

Delivery may take slightly longer during:

• peak seasons

• carrier delays

• customs processing

• severe weather conditions

Shipping Method & Origin

To ensure reliable delivery, all orders are shipped through our international fulfillment partner using secure, trackable shipping services.

Your package may be delivered by:

• Canada Post

• UPS

• or another local carrier depending on your region

Shipping Costs

We are pleased to offer:

Free Shipping Across Canada

There are no additional shipping fees added at checkout.

Taxes & Duties

Depending on your province or region, applicable duties or import taxes may apply.

These charges, if any, are determined by local authorities and remain the responsibility of the customer.

Delivery Responsibility

Once tracking confirms delivery to the address provided at checkout, responsibility for the parcel transfers to the customer.

Please ensure your shipping address is entered correctly — any corrections must be requested within 24 hours after placing your order.

Contact

If you have any questions regarding shipping or delivery, our Customer Support team is here to assist you:

📩 info@annaandtessvancouver.com