Return Policy

At Anna & Tess Vancouver, we take pride in the quality and craftsmanship of our pieces.

If your order does not meet your expectations, we gladly offer returns under the conditions below.

 

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Eligibility for Returns

You may submit a return request after your order has been delivered and within 30 days of receiving your package.

To qualify for a return, items must be:

• unused and unwashed

• undamaged

• free of odors, stains, or wear

• in their original condition with all tags and labels attached

Trying on items to check sizing is allowed.

Wearing the items beyond fitting purposes is not considered eligible for return.

Orders placed in multiple sizes with the intention of returning part of the order (e.g., “size testing”) are not eligible.

 

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Return Shipping Costs

Return shipping costs are the responsibility of the customer, including any international courier fees or customs charges.

We recommend using a tracked shipping service to ensure your return arrives safely.

Anna & Tess Vancouver is not responsible for lost or untracked return shipments.

 

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Return Process

Email our Customer Support team at info@annaandtessvancouver.com to request a return.

After review, you will receive the designated return address of our fulfillment partner (located in Asia).

Ship your item back using a reliable, trackable method.

Once your return arrives and passes inspection, you will receive confirmation via email.

Please allow up to 14 days for your refund to be processed to your original payment method.

Shipping fees (if applicable) are non-refundable.

 

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Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• items worn beyond initial fitting

• items without original tags

• damaged or altered items

• Final sale or clearance items (if applicable)

 

 

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Responsibility & Delivery Accuracy

Once tracking confirms that your order has been delivered to the address provided at checkout, responsibility for the parcel transfers to the customer.

Anna & Tess Vancouver is not liable for:

• parcels delivered to incorrect addresses entered by the customer

• stolen packages after delivery confirmation

• delays caused by carriers, customs, or local postal services

 

Address corrections must be requested within 24 hours after placing your order.

 

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Contact Us

For return questions or assistance, our Customer Support team is available at:

📩 info@annaandtessvancouver.com