Privacy Policy
This Privacy Policy describes how Anna & Tess Vancouver (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit our website or make a purchase.
For questions or requests regarding your data, you may contact us at:
📩 info@annaandtessvancouver.com
1. Information We Collect
We collect the personal information necessary to process your order and provide a smooth shopping experience, including:
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Full name
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Billing and shipping address
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Email address
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Phone number (if provided)
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Payment details (processed securely — we do not see or store your full card information)
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IP address and device information
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Website usage and browsing behavior
This information is collected when you place an order, create an account, or interact with our website.
2. How We Use Your Information
We use your personal data for the following purposes:
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To process and deliver your orders
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To provide customer support and order-related updates
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To personalize and improve your shopping experience
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To verify payments and prevent fraud
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To comply with legal requirements and store transaction records
We do not sell, rent, or trade your personal information.
3. Sharing Your Data with Third Parties
We share your information only with trusted partners who assist in operating our business:
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Shopify, who hosts our store and processes payments
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Shipping carriers for delivery
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Fraud-prevention tools
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Legal authorities when required by law
All partners are required to handle your information securely and responsibly.
4. Data Retention
We retain your personal data only as long as necessary to:
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Fulfill your order
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Provide customer support
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Maintain transaction records for tax and legal purposes
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Improve our website and services
After this period, your data is securely archived or deleted.
5. Cookies & Tracking Technologies
Our website uses cookies to:
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Improve website functionality
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Analyze website traffic
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Personalize content and offers
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Enhance your shopping experience
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Assist with marketing performance
You may disable cookies through your browser settings at any time.
Some features may not function properly without cookies.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections or updates
- Request deletion of your data (where legally possible)
- Object to certain types of processing
- Request a copy (data portability) of your information
To exercise any of these rights, please contact us at:
📩 info@annaandtessvancouver.com
7. International Transfers
Your information may be processed outside your country of residence, including by our international fulfillment and technology partners.
We take reasonable measures to ensure your data remains protected according to industry standards.
8. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
Any changes will be posted on this page with an updated revision date.